FAQ

How Do I Place An Order? Each item in my store is hand-made and one-of-a-kind, so if you see an item you love; be sure you click on it and add it into your cart so it can be your newest treasure! Follow the prompts for check out and select your shipping method of choice. If you want to pick it up at my workshop contact me at email: mailto:durbinsforge@gmail.com to arrange a date and time as I am open by chance or appointment only. If an item is "out of stock", it may never be back "in stock", but I do make custom orders if requested. I will be adding new items to the site as "collection releases", but once a collection is gone, it's gone! Be sure to sign up with your email, and you will be notified when NEW ITEMS are released! If you find yourself with a question about an item or your order and can't find the details on this site, please email me at: mailto:durbinsforge@gmail.com

Secure Ordering & Payment Options Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Shipping Policy Thank you for visiting and shopping at Durbin’s Forge, LLC! All of our orders ship via priority insured USPS shipping. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times All orders are processed within 2 days. Standard shipping typically takes between 2-8 business days, however this can vary depending on USPS workloads.

Tracking Your Order Once your order has shipped, you will receive an email with a tracking number to track your order via USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update. If you have any questions or concerns regarding your order, feel free to contact us.

Returns and Refunds All sales are final – no returns or refunds. I make all my products from start to finish one at a time. Each knife is a one-of-a-kind so please make sure the one you purchase is the one you really want. Must be 18 years or older to purchase. You are responsible for knowing and following the knife laws in your home location. If you have any questions, please don’t hesitate to contact me.

Warranty Policy Every Durbin’s Forge, LLC created knife is warranted against defects under normal use for as long as I am making knives.

Spa Days Every Durbin’s Forge, LLC created knife is eligible for a spa day once a year. This includes checking knife for any damages, buffing handle, buffing blade and resharpening the blade. To take advantage of this Spa day, just get the knife to Durbin’s Forge, LLC. If shipping is required to return the knife to you, there is an extra prepaid charge based on current USPS priority insured rates due upon completion of spa treatment.

Sharpening If your Durbin’s Forge, LLC knife requires sharpening, we will sharpen the knife free of charge. To have your knife sharpened, just get the knife to Durbin’s Forge, LLC. If shipping is required to return the knife to you, there is an extra prepaid charge based on current USPS priority insured rates due upon completion of spa treatment.

Creating Your Own Customized Knife Come to the shop and create your own customized knife. Price is based on design and options. The process is: 1.Design the blade on paper 2.Transfer the paper design onto cardboard to ensure it is a working design 3.Select the handle material 4.Select any liner material desired 5.Select the pin material 6.If a sheath is needed, design basic sheath style, dye, and thread All custom orders require 50% deposit of quoted price to be paid before work begins. Delivery depends upon current workload, but usually takes from 3 months up to a year depending on design. Once work begins, periodic updates will be emailed with pictures showing the progress of the knife through completion. To schedule a customization workshop, contact me via email DurbinsForge@gmail.com or phone (208) 890-3873.

Some of the Materials Used on Durbin’s Forge Knives 1.Steel can be High Carbon such as but not limited to: O1, 1075, 1080, 1084, 1095, 5160, 15N20, 52100, W1, W2 2.Wood for Handles is usually high density woods or stabilized (resin impregnated under vacuum) wood 3.Pin material is usually brass, copper, or stainless steel 4.Any Guard or Bolster is also either brass, copper or stainless steel 5.Sheaths are either 8-9 ounce vegetable tanned leather or Kydex Kitchen knives will have either a leather sleeve or a Kydex sleeve Hunting knives usually have a leather sheath, EDC knife sheaths can be either leather or Kydex.